If you’re thinking about switching and have found a wonderful price with a supplier you don’t know much about, reading these recommendations might be a good idea.
We’ll focus on Octopus Energy and its reviews in this supplier review, and we’ll try to tell you about every aspect of their operation so you don’t have to trawl through multiple Octopus Energy evaluations on Trustpilot.
A little about Octopus Energy and how it works:
Octopus Energy is a leading energy provider in the United Kingdom. The company entered the energy market with the goal of being the supplier that saves you money while also conserving the planet’s limited resources, and it has succeeded in doing so. They claim to be attracting 30,000 new users per month on average, resulting in a 1.5 million-strong customer base.
Octopus offers no commitments, just straightforward invoicing, excellent customer service, and green energy pricing as standard, thanks to the support of Octopus Investments, the UK’s largest solar power investor. Green energy is a priority that extends beyond their own issues, with businesses like Arsenal FC and Marks and Spencer joining the fight for renewable energy generation.
How does Octopus Energy generate renewable energy?
There isn’t much better than Octopus Energy when it comes to green electricity. In fact, Octopus Energy was named the 2019 winner of the Renewable Energy Association’s award for “the firm that has done the most to develop UK renewables,” a prestigious honor.
Octopus Energy wants to make the entire green energy sector as transparent as possible, so that consumers do not believe they are receiving environmentally good energy from a grid that does not exist. As a result, Octopus Energy substitutes every non-renewable electron used by its clients through a variety of renewable energy generation projects, returning green electrons to the grid.
They’re not only looking out for themselves, but also for the larger benefit of the world. Octopus Energy partners with over 93 small-scale solar, wind, and hydro energy providers across the UK to support a variety of projects aimed at making the world a greener place through renewable energy generation.
Octopus Energy was also the first UK energy supplier to offer a smart export tariff, which paid consumers for generating a surplus quantity of their own renewable energy, paving the way for others to follow. With the launch of Panel Power, a similar venture, they have also become the first British energy supplier to offer a business export rate.
The following are the energy tariff choices offered by Octopus Energy:
We’ve put down all of Octopus Energy’s tariffs (as of January 7th, 2021), as well as Octopus’ stated typical rates based on average gas and electricity usage (2900kWh electricity and 12000kWh gas):
Octopusfixed charges an average of £84 per month:
The fixed 12-month energy package offered by Octopus Energy is the most popular. This is Octopus’ standard default rate for its customers.
£80 per month on average with flexibleOctopus:
Octopus claims that this is its higher-value rate, but pricing can fluctuate depending on the cost of wholesale energy. If Ofgem’s price cap is lifted or lowered, this tariff may change.
supergreenOctopus – on average £85 per month:
Octopus Energy’s rates all include green power, but supergreenOctopus also includes carbon-neutral gas. This implies that for every pound of gas you use, Octopus Energy will fund carbon-reduction programs around the world.
Tariffs for smart meters:
This tariff comprises daily half-hourly power pricing based on wholesale costs. This tariff may be perfect for you if you’re willing to drastically reduce your energy use between the hours of 4 and 7 p.m.
Super off-peak electricity pricing of 5p/kWh are available between 12:30 and 4:30 a.m., which is a terrific choice for anyone who want to charge their electric vehicle overnight.
You could be reimbursed for the electricity you export if you create part of your own renewable energy, such as through solar panels or battery storage.
The billing of Octopus Energy:
Octopus Energy wants to remove the complexity that frequently comes with money through simpler utility bills, with the goal of progressively simplifying them with accepted client feedback and involvement.
Octopus Energy promotes the usage of smart meters in order to give clear invoicing and only charge you for the energy you use. Don’t worry if you don’t have a smart meter; Octopus Energy will accept a meter reading from you at any time you’d like an up-to-date bill, and your statement will be sent to you within a few days.
If you’re a customer of Octopus Energy, you’ll get a monthly reminder to send a meter reading, but if you don’t send one within three months, they’ll give you an estimated statement.
The Warm Home Discount Scheme and Octopus Energy:
Since 2019, Octopus Energy has offered the Warm Home Discount scheme to its disadvantaged and qualifying clients. If you qualify, you will be notified with instructions on what to do next, and £140 will be sent into your account to help with your energy bills during the colder months.
Customer support at Octopus Energy:
Octopus Energy has received the highest rating of 5 out of 5 stars on Trustpilot, with over 42,000 reviews, and with an average response time of under 2 minutes over the last year, we’re not surprised they’re so well-liked.
Despite its adeptness at taking calls, Octopus Energy advises clients to investigate if their problems may be resolved using the resources available in their online accounts. Customers can use the online account system to submit meter readings, notify Octopus if they’re moving, and update account data and preferences.
Customer assistance is available online seven days a week, and you should receive a response within a few hours. If you don’t need an answer right away, you may also send Octopus Energy an email, which they’ll respond to within a day, allowing you to go about your day knowing your question will be resolved shortly.